Privacy & Cookies

This page explains how Elite Glass Restoration handles personal information and how this website uses cookies and analytics.

Who we are

Elite Glass Restoration is a mobile glass restoration service based in Farnham Common and serving the Thames Valley and surrounding areas. For privacy enquiries, contact info@eliteglassrestoration.co.uk.

Information we collect

When you contact us by phone, email, WhatsApp or through the website, we may receive information such as your name, contact details, postcode or location, photographs of the glass or damage, vehicle details where relevant, and information you provide about the work required.

We use this information to assess enquiries, provide quotations, arrange visits, carry out work, respond to questions and keep appropriate business and accounting records.

Website analytics and cookies

This website uses WordPress.com and Jetpack services and may use Google Site Kit, Google Analytics and Google Search Console to understand how the website is found and used. These services can use cookies or similar technologies to collect information such as pages visited, approximate location, device/browser information and interaction data.

Where consent is required, non-essential analytics cookies should only be used after you make a choice through the site’s cookie-consent controls. Essential cookies may still be used where they are necessary for the website to function, remain secure or remember your privacy choices.

How long information is kept

Personal information is kept only for as long as reasonably necessary for the enquiry, quotation, work, customer service, record-keeping, tax/accounting or other legal obligations that apply.

Sharing information

We do not sell personal information. Information may be processed by service providers used to operate the business and website, such as WordPress.com/Automattic, Google, email or messaging providers, hosting and security services, where needed to provide their services or meet legal obligations.

Your data rights

Depending on the circumstances, UK data-protection law may give you rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or data portability. You can also withdraw consent where processing is based on consent.

To make a privacy request, email info@eliteglassrestoration.co.uk. You also have the right to raise concerns with the UK Information Commissioner’s Office (ICO).

Changes to this notice

This notice may be updated when website services, analytics tools or business processes change. The current version will be published on this page.